How can we help?

To reset your password:

1. Go to the Netflix login page
2. Click on "Need help?"
3. Select "Forgot password?"
4. Enter your email address
5. Check your email for the password reset link
6. Follow the instructions to create a new password

If Netflix isn't working on your device, try these troubleshooting steps:

• Check your internet connection
• Restart your device
• Update the Netflix app
• Check for system updates on your device
• Sign out of Netflix and sign back in
• Uninstall and reinstall the Netflix app

If you're still having issues, contact Netflix support for further assistance.

To change your Netflix subscription plan:

1. Sign in to your Netflix account
2. Go to "Account" from the dropdown menu
3. Under "Plan Details", click "Change Plan"
4. Select the plan you want to switch to
5. Click "Continue" and follow the prompts

Note: Changes to your plan will take effect on your next billing date.

The number of devices that can stream simultaneously depends on your subscription plan:

• Basic: 1 device at a time
• Standard: 2 devices at a time
• Premium: 4 devices at a time

You can manage your active devices through your account settings.

To download shows for offline viewing:

1. Open the Netflix app on your mobile device
2. Find the show or movie you want to download
3. Look for the download icon (downward arrow)
4. Tap the icon to start downloading
5. Go to "Downloads" in the app menu to access your downloaded content

Note: Not all titles are available for download due to licensing restrictions.